Whatever's up — a bug, a billing question, or feedback — email is the fastest way to reach us.
support@facemote.comSubscriptions are billed by Apple. View, change, or cancel any plan directly in your iPhone settings.
How to manage subscriptionsOpen the facEmote app once and wait a few seconds on the Gallery tab — this syncs your stickers to Messages. Then in Messages, tap the facEmote icon in the app drawer. If the sheet looks empty or stale, force-quit Messages (swipe it away in the app switcher) and open it again. Restarting your iPhone resolves the stubborn cases.
Make sure you're signed into the same Apple ID that made the purchase, then use Restore Purchases in the app's paywall or settings. If it still doesn't appear, email us with your purchase receipt.
Go to iOS Settings → your name → Subscriptions → facEmote, and tap Cancel. Cancel at least 24 hours before your trial or period ends to avoid the next charge. Deleting the app does not cancel a subscription.
In the app, go to Settings and choose account deletion — this removes your photos, stickers, and personal data from our servers. You can also email us and we'll handle it. Details in our Privacy Policy.
AI generation occasionally misses. Recapture the emotion with even lighting and your face centered, then regenerate the pack — results improve a lot with a clean, well-lit capture.
Email support@facemote.com from your account email and ask for an export. We'll send you a copy of the personal data we hold.